Are you conflict-averse? You’re not alone
Many people can’t stand to have an argument and would rather back down than press home their beliefs or needs.
Here's three science-backed strategies to help you handle conflict:
Foster Psychological Safety: In her book ‘The Fearless Organization’, Amy Edmondson, leading researcher on team effectiveness, highlights the significance of psychological safety. By creating an environment where employees feel safe to express their opinions and concerns without fear of retribution, an organisation can reduce the likelihood of destructive confrontation. When individuals perceive psychological safety, they are more likely to engage in constructive dialogue, leading to better problem-solving and innovative outcomes.
Practise Active Listening: Simon Sinek, author and speaker, says: “Listening is not about waiting for your turn to talk; it’s genuinely understanding what the other person is saying”. Active listening is a powerful tool to defuse confrontation. When we listen attentively, validate others’ perspectives, and demonstrate empathy, we foster mutual understanding and encourage open dialogue. This helps de-escalate conflicts and find common ground for resolution.
Utilise Mediation and Conflict Resolution Techniques: According to renowned mediator William Ury: “The greatest opportunity for a win-win solution often lies in the very place we fear confrontation”. Embracing mediation and conflict resolution techniques enables us to transform confrontation into an opportunity for growth and collaboration. By engaging a neutral third party or structured conflict resolution processes, all parties can express their interests, needs and concerns openly. This promotes understanding, facilitates compromise, and leads to mutually beneficial outcomes.
Liane Davey in her book ‘The Good Fight’ believes conflict is a natural and fundamental component to an organisation.
Navigating workplace confrontation calls for science-led strategy. With psychological safety, active listening, mediation and conflict resolution techniques, you’ll transform confrontations into constructive dialogue and opportunities for growth.
In the words of management consultant and author Peter Drucker: “The best way to predict the future is to create it”. Let’s create workplaces where conflicts are managed well, creating a culture of trust, collaboration, and success.